Viatris Inc.

Pro Tips to Reach a Real Person

If you are contacting Viatris regarding a physical issue with a medication—such as a defective EpiPen auto-injector mechanism, a cracked pill bottle, or a strange tablet discoloration—do not throw the product away. The customer support agent will require the exact NDC (National Drug Code) number, the Lot Number, and the Expiration Date printed on the side of the box or label. Furthermore, Viatris will often mail you a prepaid hazardous-materials return container so you can ship the defective item back to their laboratory for safety testing, issuing you a pharmacy replacement voucher in return.