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Industrial / B2B

Norfolk Southern Corporation

Norfolk Southern Corporation is a premier North American transportation enterprise. Operating since 1827, the company controls an extensive freight rail network spanning 19,200 route miles across 22 eastern states and Washington, D.C.. Headquartered in Atlanta, Georgia, Norfolk Southern plays an essential role in the U.S. supply chain by transporting raw materials, intermediate goods, and finished products via a workforce of roughly 20,000 employees.

✅ Easy to reach — Easy to reach a real person
Avg phone wait: ~10 min
Verified 04 Aug 2026

Human Support Channels

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(855) 667-3655

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@NSCorp

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Pro Tips to Reach a Real Person

When tracking commercial freight shipments, skip general phone menus completely. Log directly into the online AccessNS or ExpressNS+ portal. The platform features live-refreshing GPS train mapping, automatic demurrage calculations, and digital EDI documentation submission. This clears pipeline visibility faster than waiting on a phone representative to scan the same internal yard manifest logs. Report A Concern: https://www.norfolksouthern.com/en/commitments/safety/report-a-concern

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