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Charles River Laboratories International, Inc. is a prominent American corporation providing essential preclinical and clinical laboratory services for the pharmaceutical, medical device, and biotechnology industries. Because it operates purely in the B2B life sciences space, its support structures are segmented strictly by research product type and clinical service. Founded in 1947 by a veterinarian who purchased 1,300 rat cages to satisfy the research needs of the Boston area, Charles River Laboratories has grown into a global powerhouse headquartered in Wilmington, Massachusetts. Today, the company is a critical cog in the global drug development engine, providing essential research models (including specialized laboratory animals), safety assessments, and laboratory testing solutions required by major pharmaceutical and biotech firms to move treatments from basic research through clinical trials.
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If you are a scientist or lab procurement manager experiencing delays with sample results, animal shipments, or quality data, avoid checking your email or tracking via the public corporate lines. Instead, bypass human gatekeepers by logging straight into the specific Microbial Solutions Customer Portal or the Laboratory Testing Management (LTM) system. Charles River feeds real-time data—including Certificates of Analysis (CoAs), animal health surveillance reports, and electronic sample tracking—directly into these virtual locations. If your data isn't there, filing a support ticket from inside the specialized portal automatically routes your question directly to the designated bench scientist or lab technician assigned to your study code, skipping standard customer service queues completely. Alternate Corporate Switchboard: Call 1-781-222-6000
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